Unit 2 Study Guide

Know the 3 different communication styles and different qualities about them.

Know the 2 communication techniques.

Non-verbal communication

Body Language

“I” Messages (3 ingredients)

Active listening

4 listening skills

Steps for being a better listener

3 difficult emotions

Techniques to deal with the 3 difficult emotions

What is a stressor?

What is stress?

Eustress

Distress

Effects of stress

Steps of critical thinking

Know the terms responsible, responsibility, responsible behavior

Know the terms judgment, good judgment, poor judgment

What is good judgment a product of.

Review notes from the guest speaker